Best E-Mail Service For Customer Reviews

[Wesley-Barras]

Hello Moz Community,

I manage an online wallpaper store. The site is totalwallovering.com  We already have a 5 star review form in place on all product pages with rich snippets.

I want to set up my own system for e-mailing customers two weeks after they purchase wallpaper from us, in effect asking them leave us a review of the product. Most people are generally willing to do so if they get a reminder. So far in the past 6 months since we have added the review form we have gotten eight reviews.

I got a call from Trustpilot last week and I really liked their system ALOT but I am unwilling to pay $600/month. I would rather have all of my reviews on my own website.

I literally have thousands of past customers and would like to bulk upload them into the system so that I can generate hundreds of reviews quickly but if that is not possible I can just start with the customers I get today.

I am open to any suggestions. Thanks

[Suphi]

Hi Wesley,

you can check www.testfreaksdata.com , they are providing reviews service for ecommerce sites what you need. Their service is quite good and much cheaper option if you compare with Trustpilot.

Thanks,

[GregB123]

Hi Wesley,

I am using Constant Contact for rating requests. I have had good luck breaking the customer history up into 1 month chunks, and also including the customer's first names in the file of contact info I upload. That way the past customers get a semi-personalized email that starts like this...

Hello Mike,

Please tell us how happy you are with the tools you purchased back in July 2013.........

My guess is that I will reach some point as I go farther into the past where the number of good reviews I get becomes minimal, and then we will stop at that point.

We do use Shopper Approved to collect and publish the ratings. I know there are divided opinions over if it is better to collect them on your own site or use a service. I like using a service because: 1) it is easy, and 2) I get Stars to show in my PPC ads.

[KeriMorgret]

You might find some interesting points in yesterday's Moz Blog post about getting reviews the right way for local businesses. http://moz.com/blog/getting-reviews-the-right-way-for-local-businesses

[RuiZhiDong]

i ran into the same problem

i now use shopperapproved and they're quite cheap (http://www.shopperapproved.com/pricing.php)

you can email customers a link, put javascript code on your thank you page so that they get a customer survey and then they get emailed a request to do a full survey later on

plus you can feed it to google