Google's form for "Small sites that should rank better" | Any experiences or results?

[GregB123]

Back in August of 2013 Google created a form that allowed people to submit small websites that "should be ranking better in Google".

There is more info about it in this article http://www.seroundtable.com/google-small-site-survey-17295.html

Has anybody used it? Any experiences or results you can share?

*private message if you do not want to share publicly...

[EGOL]

Has anybody used it?

Yes!

Any experiences or results you can share?

No!

[GregB123]

  Hi Egol  ...so does that mean "no results"  ...or does it mean you can't share?

[EGOL]

No Results!

Google loves brands.

You can have more content than all of your competitors combined, greater selection than anyone, have intelligent people who answer the phone and give free advice, respond immediately to email enquiries with generous advice......

A third party seller on a big brand website posts one crappy page with one low-quality item that is such a piece of trash that we refuse to sell it and they are above you in the SERPs...

Then the customer who bought that piece of crap from the third party seller on the big brand website (who offer zero support - you can't even find a phone number or an email on their site or in their packaging) are calling and emailing us wanting to know why they can't get that piece of crap to work... and ask us to send them a replacement!... and then get pissed because we tell them to "contact the vendor where you purchased it".

[OlegKorneitchouk]

To be fair, they were clear they wouldn't just boost rankings just because you submitted a page.

They would instead look at all the sites that were submitted, look for patterns on what makes them great and try to develop an algo tweak that would help similar sites rank.

Could you imagine if they form actually functioned as a "submit good site > site gets better rankings"... they would drown in requests.

[EGOL]

Maybe Google should invent a robot that calls or sends a question to customer service?.

[OlegKorneitchouk]

Very solid idea - track email response times, phone call wait times, etc. But I think it would be very hard to implement while preventing spammers.

Phone numbers and email addresses can be spoofed with ease. I personally get phone calls/emails claiming to be Google and to "confirm" business information for rankings. If there was an official setup like that, the two could get confused and people taken advantage of.

Likewise, if they receive a call/email from "Google" and choose not to respond because they are used to spammers, they would be unfairly dropped lower in rankings even if they have great CS.

But I'm with you... Google definitely needs to give small businesses a fighting chance against the big boys. Just needs to be extremely well thought out.

[EGOL]

I personally get phone calls/emails claiming to be Google and to "confirm" business information for rankings.  [...] Likewise, if they receive a call/email from "Google" and choose not to respond because they are used to spammers, they would be unfairly dropped lower in rankings even if they have great CS.

I get calls like this all of the time.  They make me angry because I believe that they are spammers calling.  But could they be from Google?

** If there was an official setup like that, the two could get confused and people taken advantage of.**

Yes, how can Google discover who takes care of their customers and who does not?  The small company selling nationally often can't afford the feedback and ratings systems that google can monitor, or support for their website and Google Plus.

I can't put myself out there to do tech support for all of the third party sellers on Amazon, WalMart, Sears, ebay and dozens of other big brand sites that sell my product.