Is analytics data kept after PRO account is discontinued? And/or can we step back up later again, and acces it?

[meamedica]

When we discontinue our PRO account, will we be able to step back up with the same account later? If so, is there any data of the intermediate months? And can we still access old data from during our PRO account from the free account?

[dotfly]

1st question: yes

2nd question: you wont see any data for this periode of time - during this time you will get a graph which shows zero, even if you change back to the Pro version... Ive experienced that by myself... maybe they`ve changed it but 3 months ago this is what happened then.

3rd question: I`ve experienced that this is not possible... your campaigns will be achieved (the old data and the settings) you can re-start them when you change back to PRO

[ErinMcCaul]

Hi there! Thanks for writing in to Q&A! Marc is correct across the board! If you decide to discontinue your account, you can totally come back and set back up with the same account later. Secondly, while your campaigns are suspended, they won't gather any new data. Lastly, when you discontinue your account your campaigns are archived, and you won't have access to that data.

One work around could be to download your old reports? That way you could still reference the information on some level, even if you choose to leave us.

I hope that helps! Happy Wednesday!

Erin