Keyword Grader & OmniExplorer_Bot Question

[OOMDODigital]

I found this in several of my clients Robots.txt

"User-Agent: OmniExplorer_Bot

Disallow: /"

Right now I cannot grade any of them that are on a particular platform that has that written in.

Would this block the keyword grader?

Thanks!

[MikeRoberts]

Moz's crawler is rogerbot so that shouldn't block it as far as I know. What does the rest of your robots.txt look like? Maybe something in the format of it is accidentally disallowing more bots than you meant to block.

[JoelDay]

Hey,

Mike is correct that our crawler is named RogerBot.

I took a look at one of your campaigns that was only crawling one and it appears that it's returning an access denied page.

This is likely something based on the server itself for RogerBot since it looks like it's returning full source to other User-Agents.
I hope that helps track down the issue. 
Cheers,
Joel.

[OOMDODigital]

User-Agent: bingbot

Crawl-delay: 5

User-Agent: msnbot

Crawl-delay: 5

User-Agent: Googlebot-Mobile

Allow: /mobi

User-Agent: OmniExplorer_Bot

Disallow: /

[OOMDODigital]

I'm going to reach out to our vendor to try and resolve the issue. In your experience, what would be the best way to explain this problem to their tech team and try to resolve it?