Report Taken 2 days to process so far

[ProductPearson]

I am attempting to download a Moz report for a competitor, but it has taken more than 2 days to process and seems to have stopped. I was hoping to spend the weekend going through the report, but it seems that I may no longer be able to. Any suggestions?

Thanks

mozreport1.png

[FedeEinhorn]

I've seen that before. Probably it just got stuck. Try removing the report and running it again, that should do the trick.

[ChiarynMiranda]

Hey Ashley,

I am really sorry that your report isn't completing.

Unfortunately, there are some sites that have such large link profiles that our system is not able to export the data for these site and it looks like this is the case with your competitor site. Basically, our system has to call the full link profile and then collate the data for the report, which causes a timeout in the system. Our engineers are working on a solution for this issue, but I'm afraid that we currently don't have an ETA for this issue.

In the meantime, you can run an Advanced report, using the filters to narrow down the results we need to pull to create the report. For example, I set the minimum DA for 75 and I was able to export an Advanced report for your competitor's site.

I apologize for the inconvenience this causes. Please let me know if you need any further assistance.

Chiaryn