Why is the login button on moz.com timing out for too many resirects on safari?

[Multiverse-Media-Group]

On safari, when I click on "login" from moz.com, I quickly get a message saying safari can't open the page because of too many redirects.

Firefox works fine. What gives?

[GPainter]

Its a bit of an error unfortunatly. Go to www.moz.com/logout (or simple type /logout) then log back in and it will fix it.

You can also drop help@moz.com an email and they can help worse case more info for them to work on. I believe its an issue with the cookies.

In short: you're logged in even though it doesn't look like it, so log out then log in again!

Hope it helps.

[ChristopherGlaeser]

Chris is correct, if you log out and then log back in, that should fix the problem for that session.  That said, why does the system need to log us out so quickly?  Why can't we stay logged in for a full day?  Or better yet, why can't we stay logged in until we log out?

Best,
Christopher

[GPainter]

I did receive the following response :

" So far we are only able to isolate this to a corrupt cookies issue. You will want to try clearing your cache/cookies in your web browser to see if it will work."

I know it's not an intentional error and I'm sure the Moz team are working hard to fix this.

[ChristopherGlaeser]

I know it's not an intentional error and I'm sure the Moz team are working hard to fix this.

The cookie error is not intentional but the timeout is intentional.  Why not increase the timeout period or remove the timeout until the cookie defect is isolated and fixed?

[ChristopherGlaeser]

I posted the response above around 10 am.  So now I'm back at around 2 pm and I'm logged out.  Why?  Why the rush to kick me off this site?

[Multiverse-Media-Group]

the /logout worked. It should be fixed though.