Getting A Duplicate Listing Removed

[KempRugeLawGroup]

I just found a duplicate listing for our business. It's under a different name and address but the phone number is the same. The duplicate listing needs to be deleted, BUT, here's the problem: no one verified the listing (it was our old firm). And now, to delete it, we have to verify it first, but we don't have access to the building to get the letter. Also, we can't ask the current tenants to give us the letter, because it's another law firm and they just aren't going to help us out.

So, any ideas?

Ruben

[jonnyholt]

Is this listing on Google or a third-party site?  Either way you have to contact the site owner.  I have contacted Google before and had a rep help me delete a false listing.

[KempRugeLawGroup]

It's not a site. It's just a listing. I found it when I ran it through "getlisted.org" What branch of Google did you call?

Thanks,

Ruben

[jonnyholt]

Well if its not a false Google Places listing you don't really need to call Google.  You have to go through the contact page of the website that the citation is listed on.  It's sometimes a bit of a journey but in the end every wrong citation hurts.

[MiriamEllis]

Hi Ruben,

I'd like to make sure I'm understanding what you are describing. Are you saying that you found a duplicate Google+ Local listing or a listing location on some other directory, such as Yellow Pages or Best of the Web or something like that. I want to be sure to offer the best possible advice.

[KempRugeLawGroup]

Hi Miriam,

Sorry I didn't get back sooner, I was out of the office. I'm attaching a screenshot of exactly what I saw on getlisted.org.

Thanks,

Ruben

[](<a href= "G= Listing")" target="_blank">a> qKCKJNK.jpg

[MiriamEllis]

Hi Ruben,

Thanks for the screenshot! Okay, so GetListed.org has been able to surface this as a possible duplicate because of the identical phone number. What you need to do is:

1. Go to this troubleshooter: https://support.google.com/places/

2. Click the red 'contact us' button

3. Choose 'my listing has incorrect information'

4. Choose the option mentioning duplicates

5. Then provide all of the information regarding the correct Google+ Local page and the duplicate one, being as clear as possible.

6. In addition to this, you need to find any other instances on the web where your phone number is connected to this other business name and/or address and have them edited or removed. If you skip this step, Google will continue to find information about your business that is incorrect and will not have sufficient trust in the good information. Given the spammy title of one of the listings shown in your screenshot (the keyword stuffed one), you may already have some trust issues with Google, so the road ahead may be a little long. Citation cleanup will be an important part of improving things.

7. If, after reporting the duplicate via the troubleshooter and cleaning up your citations, you continue to see that there is a duplicate listing (I'd give it at least 4 weeks) then I would post your issues in the Google And Your Business Forum at http://productforums.google.com/forum/#!forum/business, giving a full description of exactly what you've done and when you've done it. To that end, I recommend you keep a personal log of the actions you take so that you can track your progress and report your efforts to Google, if needed.

Hope this helps!

[KempRugeLawGroup]

Yes, that definitely helps! And, I just checked back on the "tampa car accident lawyer" vs "tampa car accident attorney" question I asked you a few weeks ago. I posted on the original thread, but the local pack is now showing up for both terms.

Thanks again,

Ruben