Getting Redirect Loops in MOZ using Chrome

[danny.wood]

Been getting bizarre Redirect Loops from Chrome after I log-in to MOZ. Has anyone had something like this happen? I've tried clearing cache, rebooting, etc. but no luck. Thanks in advance!

[jesse-landry]

Yes this happened to me just moments ago. I cleared my cookies and it's back to working now.

[crackingmedia]

Hi Danny

Yes the same. As Jesse said, it seems to be cookie related. It was happening earlier in the week too then there seemed to be a day when it was OK, now it's back.

I think it's caused when your login times out because of inactivity, but when you try to login again then the cookie thinks you are still logged in and so you never get taken to the login screen.

I have been clearing it by entering moz.com/logout into the address bar.

Peter

[MiriamEllis]

I've experienced similar. I'll try the cookie solution, and I hope one of our Help Team members will stop by to comment on this, as well.

[crackingmedia]

Hi Miriam

Yes, it does seem to be cookie related, but if you put moz.com/logout into your address bar and hit enter that seems to clear the session cookie that is causing the issue.

It may be quicker to do that and less destructive to other cookies you have active which you may not want to be cleared.

Peter

[ChiarynMiranda]

Hey Miriam and Danny,

This definitely sounds like a cookies issue. If Peter's solution doesn't work for you, I would recommend making sure you clear the cookies from a few weeks back or even for all time, since I know my settings default to only clearing the cookies from the last few hours.

If you are still experiencing the issue after you've tried these solutions, it would be really helpful if you could send a support request here: http://moz.com/help/contact so we can have our engineers look into the issue further.

Chiaryn

[michaelp85]

Same issue here. However I'm using Safari/Mac and have just signed up for a pro account and unable to login.

Clearing Cookies isn't working for Safari, however it did work for Firefox.

The error I'm getting is Too many redirects occurred trying to open "analytics.moz.com/pro/home". Loops like your login authentication scheme has an enormous redirect loop as I'm hitting it every time I attempt to login.

[crackingmedia]

Hi Michael

What happens if you put moz.com/logout into your address bar (needs to be lowercase) and hit enter. Does that clear the issue?

This problem has been ongoing for a while but I find doing the above does reset and allows me to then login successfully.

Peter

[michaelp85]

That did the trick, thanks!

Are moz.com aware of this issue? Having just signed up for a pro-account, it's an incredible turn-off.

[crackingmedia]

To be honest Michael I have just been using the method I described above to logout before logging back in again.

I remember reading another Q&A thread where it was reported and someone from Moz responded but maybe they are not aware it is still an issue for some users.

So to hopefully get this resolved I have just sent a support ticket to Moz. It feels like there is a session cookie being stored that isn't being cleared properly and that maybe why moz.com/logout works, but hopefully they will get on to it and get it sorted.

Meantime use the moz.com/logout cure as that always works for me.

I hope that helps, Peter

[michaelp85]

Thanks Peter! Much appreciated for opening the ticket.

I just tried logging in now, and it happened again. So hopefully Moz fix the issue. Clearning cookies browser wide isn't an acceptable fix for me as I then lose my Google two-authentication cookies which is a pain.