Have you used Reziew or Reevoo?

[dogids]

We are looking into companies to work with for customer reviews and ratings on our e-commerce site. We want our customers to see what others think and we want unique and fresh content on our site for Google to see and the rating star rich snippets in the SERPs.

Two companies we're looking at right now are Reziew and Reevoo. Has anyone had any experience working with them? Any advice for choosing one? Or advice in general about choosing a partner for this? Any other companies you recommend?

[Reevoo]

Hi Dogids, we've got of course our own favourite (but you probably guessed that already).

When looking for a reviews and ratings provider you should think about the following:

• true reviews from true customers (look for a solution that proactively reaches out to true customers only to submit reviews).
• volume of reviews generated (higher volume; for better conversion rates, a better customer experience and higher overall ratings).

And of course look for a review vendor that follows the key SEO principles:

• Indexable content: the content is embedded on-page to make it visible to search engines.
• Relevant unique content: publishing each review in only one location to avoid diluting SEO value by duplicating content.
• Fresh content: updating pages automatically and regularly with new reviews.

Happy to continue the discussion privately and answer any questions.

[Everett]

Hello DogiDs,

I've used BazaarVoice and Power Reviews (now owned by BazaarVoice too) as well as a few others, but not the two you just mentioned. Their representative's reply below seems educated on the SEO-issues to look at when choosing a vendor. If all of the review content is only found in an indexable format on your product pages and they have good customer support, competitive pricing, agreeable contract terms...  then they may be worth checking out.

Maybe some others will provide some unbiased, experienced feedback on the service so this thread will be marked as a discussion question.

[GalcoIndustrial]

Hi DogiDs,

Any update on whether or not Reziew or Reevoo performed to your standards?  We are currently seeking out a review system for our website, as well, and I found this post by searching for info on Reziew.  We're also in talks with a company called Pluck from Demand Media.  Their system seems very robust, but a little higher on the price point than what we were hoping for.  Reziew is priced quite modestly, which makes it a definite contender, but there's always that fear of the product being "cheap" for that same reason.

Please let me know which you decided to go with.  Thanks!

[dogids]

Hi Gerard,

We did decide to go with Reevoo and have been quite happy so far. The daily response rate from review requests to recent customers is consistently close to 10% which we feel is the most important metric. Our review response rate was way below 1% prior to this with the BazaarVoice integration on our store.

[Everett]

Good to know dogids. Thanks for the update. Since my response above I wrote a post comparing eCommerce review vendors, including Revoo, on SEO best practices. Here's the link if you'd like to read it, but I thought Revoo had a pretty good system overall. They're definitely not like everyone else - http://www.seoverflow.com/ecommerce-product-reviews/