Google Analytics data not loading into Moz

[RLodato]

I use several analytics apps on my iphone which require you to connect to your GA account. Each one gets immediate access to the GA data.

With Moz, I connected to my GA account 3 days ago after many failed attempts due to some bug, but still have no data showing. Is there some reason why Moz would take several days to access the data where iphone apps take seconds?

I am now a week into my 30 day free trial, and have spent lots of time trying to get it to work, but have not been able to do much. I'm afraid of how much of the 30 days will be taken up just getting Moz set up and working, rather than actually using and evaluating what it does. Any possibility of re-starting the 30 days from when it's actually working? I don't mind waiting patiently for some bugs to be fixed, just would like to know that I will still get a 30 day trial. Thanks.

[Christy-Correll]

Hi there! I am sorry you are having so much trouble with your trial account. Please submit a help ticket at http://moz.com/help/contact and our team will look at your account. In the meantime, please take a peek at these known issues and solutions, which address your issue with connecting to GA. Thanks so much for your patience, and for trying Moz Analytics!

Christy

[BGTracy]

I am having a similar problem with GA not linking to my Moz account.  However, I'm using a PC.  Thanks, for the info Christy.  I've logged a ticket.

[Christy-Correll]

Hi Tracy, if this is the only issue you are having, this bug has been fixed and you can grab your most current data right now. Instructions for doing this can be found at the bottom of the known issues page. (Technically, the page is named Trending Bugs.) Cheers, Christy

[RLodato]

Thanks, Christy. I submitted a ticket. BTW, I'm on a PC, just saying that my iphone apps use GA third-party via api and get data immediately.

[Christy-Correll]

Hi there, thanks for submitting a ticket. Has our Help Team responded to you yet?

[RLodato]

Turns out the data was loading, but the Timeframe field was showing a week for which there was no data. When I changed the timeframe I saw data. And now that bogus week is gone from the list. I would have thought there was data for every week for which there is data in GA, but apparently Moz doesn't look back in time to before your Moz account was started.