Locations of Branded Reports?

[Miranda.Rensch]

Hi Stephan! I'm investigating your issue. Looks like it could be a bug. I'll get back to you shortly!

Miranda Rensch - Product Manager

[NorthMoniker]

Thank you for looking into this, I just spent 30 minutes looking for it until I accepted defeat and decided to see who else asked this question.

We all appreciate your quick help.

Sincerely,

Chris

[Miranda.Rensch]

Ok, I think I know what's happening here. When we launched our new Moz Analytics product, we also launched a new pricing plan with the new "Medium" level. Unfortunately, our old PRO tool doesn't recognize this new level for branded reports. We assumed this wouldn't be an issue because we hoped to have branded reports added to Moz Analytics by now, but we're still testing and building that feature.

This was an oversight on our part; I apologize. I've let our engineers know and we're going to see if we can get the old PRO tool to recognize the Medium level and allow branded reports asap. We'll also give you a month credit for the hassle. Please just write to help@moz.com and let them know about this and they can get you the credit.

Sorry about that. I'll update this thread as soon as I have an ETA on the fix.

Miranda Rensch - Product Manager

[NorthMoniker]

Thank you Miranda,

I really appreciate you looking into it asap, and the month credit. That does really help since I upgraded specifically for these branded reports.

That being said, until it can get fixed, am I stuck with either choosing to upgrade for another $100, to the next level or can I at least give my clients reports with the Moz branding? I don't actually see an option for reporting at all...

Thank you for taking the time to look into this.

Sincerely,

Chris

[NorthMoniker]

This post is deleted!

[Miranda.Rensch]

Hey Chris,

I apologize. We are still in the process of adding custom reporting and PDF reports to Moz Analytics. We hope to have PDFs available by the end of the month and custom reports shortly after. So sorry about the inconvenience in the meantime. If this limits the value of our tools do you, please do write in to extend your free trial and I apologize for the wait.

Miranda Rensch - Product Manager

[stephT]

Thank you for the update, Miranda. Were you able to investigate a possible solution so that I can have access to the branded reports from Pro (at least)?

[NorthMoniker]

Hi Miranda,

Thanks for getting back to me. I want to make clear, that I'm not on a free trial, I have upgraded to the Pro account.

I also was hoping to get clarification on something that you said in your response to me on 10/11 - "When we launched our new Moz Analytics product, we also launched a new pricing plan with the new "Medium" level. Unfortunately, our old PRO tool doesn't recognize this new level for branded reports."

I gather from what you said that I can upgrade to a higher level account to access these reports?

I believe Stephen T. is wondering something similar.

So just to be clear, **is there any level of Moz Analytics subscription that allows for reporting (of any kind) at this time? **

I really appreciate your help on this.

Thank You,

Chris

[Miranda.Rensch]

You are correct. No levels of Moz Analytics allow for any reporting at this time. I apologize for that; it is still being worked on and is likely that PDF reports will be added by the end of this month and full custom reporting shortly thereafter. We're working on updating our pricing page to reflect this reality. Again, very very sorry about that. Please do pursue a refund with our Help team if this affects your ability to get the most out of our tools.

Some users still have access to the old PRO version of our tools. There was a separate issue there where the Medium pricing level isn't recognizing the users' ability to brand their reports, and that is now fixed.

Again, my apologies for all of this. I understand it affects your ability to do reports for your clients. It is very high priority for us and we're working hard to get it resolved quickly.

Thanks and please let me know if you have any more questions!

Miranda Rensch - Product Manager

[Miranda.Rensch]

Hi Stephan! Sorry, I wanted to wait and see if we could fix it quickly first. And it should be fixed now! Please log in and you should find the ability to brand your reports in Campaign Settings in the PRO version. Let me know if you have any issues!

Miranda Rensch - Product Manager

[stephT]

All good– Thank you, Miranda!