Moz Analytics Beta

[Jonathan1979]

My campaigns are showing now, but will take 24 hours or so to populate with data.  Just got to wait a bit longer.

[FRUTIKO]

It takes some time to appeare.. But eventuially all your compaigns will be moved(it happened to us that way)

Frutiko Team

[ithvac]

How long exactly, mine show up but it isn't legitimate results. The 24 hours thing has been displayed for nearly 3 days now. Anyone have any clue on this?

[Jonathan1979]

Mine migrated within 24 hours. You might want to start a new thread and hope for an answer from support.

[FRUTIKO]

Hello there,

Any change?

Did u got ur all campaigns at Moz Analytics?

[ithvac]

it crawls my campaigns ,but the data isn't accurate and when I try to look at certain things, like pages with highest page authority, it will say updating check again in 24 hours. I also added my fb page to social and it hasn't imported my number of fans or anything, all it shows is visits from people on facebook. I'm still looking for suggestions or a proper solution!

[ChiarynMiranda]

Hey There,

I am really sorry that you are having some trouble with the data in your campaigns. I'm afraid it is very difficult for us to address these issues through the Q&A forum, so I would recommend that you send an email to help@moz.com that includes your campaign name and account email with a description of the issues you are seeing. That will allow is to investigate the issue directly and forward the information to our engineering department so they can get your campaign information updated.

I look forward to hearing from you there soon.

Chiaryn
Moz Help Team

[ithvac]

If a case gets escalated to the engineers how long does it generally take to find a solution for the problem?

[ChiarynMiranda]

Unfortunately, it really depends on what is causing the issue. Most issues can be resolved within the week but I can't make any guarantees on how long it may take to resolve a bug in the system. I'm sorry about that.

[ithvac]

I was wondering if when the engineers do solve the problem, if you are notified via email when they close the case. My number of visits is more accurate, but my social numbers are still off. I just want to make sure I know when they are done working on it so I can address any other issues that occur.

[FRUTIKO]

Hi Ithvac,

Would  be best to send them mail(as issue being serious and technical).. Specially ur question has answered status it might take time they recognize it or even do not check it at all because they are busy in general.. Contacting via mail (help@moz.com) might save some time which is equal to cash most of the time..

Frutiko Team

[ChiarynMiranda]

Yes, we do update you via email once the issue is resolved. If you haven't had an update via email yet, then the engineers are most likely still investigating the issue.

There are also number of reasons that you may be seeing a discrepancy in numbers such as traffic, fans/followers, and engagement that would not be related to a bug. For example, if the site is being shared or even visited through a link shortener, such as bit.ly, we would also not be able to include that information since the social APIs don't follow the redirect and just provide us with share and traffic data for the specific URL. Also, we can only show interactions and fans for public accounts, so anyone who likes a page or a post from a private account would not be included in your metrics, as a limitation of Facebook's API. Also, i

I recommend following up again in the email with any further issues you are experiencing. This will allow Abe, who is managing your ticket, to send that information directly over to our engineers.

Chiaryn