My website (non-adult) is not appearing in Google search results when i have safe search settings on. How can i fix this?

[CupidTeam]

Hi,

I have this issue where my website does not appear in Google search results when i have the safe search settings on. If i turn the safe search settings off, my site appears no problem. I'm guessing Google is categorizing my website as adult, which it definitely is not. Has anyone had this issue before? Or does anyone know how to resolve this issue? Any help would be much appreciated.

Thanks

[KeriMorgret]

Could you include your URL? That could help us out.

I've had some filters block access to strikemodels.com presumably because of the "models" in the URL (it's actually model warships), but haven't had a problem with Google filtering it out.

[CupidTeam]

Thanks for the quick response Keri - http://www.blackcupid.com/

[KeriMorgret]

I enabled safe search, then did a site:blackcupid.com search on Google. There are a lot of pages that show up as indexed, though I didn't see the home page right off. If I search for Black Cupid, I do see pages from that domain, but not the home page.

I took a snippet from the help page at http://www.blackcupid.com/help/helpcategory.cfm and searched for it in Google, with safe search on. Google is showing dozens of results from similar sites, such as Brazil Cupid and Japan Cupid (then I went to the home page and saw that all of those sites are indeed related).

How are the other sites performing? Do they have the same problem? Have you always had this problem, or is it new?

Any messages from Google in GWT?

[KeriMorgret]

And here's the place to ask that you site be reconsidered:

https://support.google.com/webmasters/contact/safe_search

[CupidTeam]

Yeh i also noticed that there are some pages indexed but the homepage and some other pages on the website don't show up. We have a network of 35 sites, 8 of these sites are experiencing this same problem, the rest are fine. Im not exactly sure when this issue started but i beleive it has only happened recently.

Thanks for the help, i will sumbit the URL's for reconsideration and see how we go from there.

[KeriMorgret]

Let us know how it goes, either with a response here, or a case study on YouMoz. Best of luck!