Emails from Moz makes my Outlook unresponsive

[echo1]

Did anybody else notice this? It started a few weeks ago, every time that I receive an email from Moz regarding a Q&.A update and I try to open it, my Outlook becomes unresponsive and I have to restart it.

[john4math]

You're not alone.  Check the thread here: http://moz.com/community/q/moz-email-is-freezing-microsoft-outlook.  It looks like they're working on the problem.  peterli of the help team wrote:

Hi guys!

Thanks for all the heads up we have so far regarding this.  It looks like the Q&A emails has an image on their outlook tries to pull from our servers, that process can cause outlook to appear frozen/crash if your version of the outlook is queueing the the server (AWS) for the image.  Currently you could work around that by turning off images in your settings in outlook.  You can check out this thread on MS' support hub about blocking pictures on outlook: http://office.microsoft.com/en-us/outlook-help/turn-off-blocking-automatic-picture-downloads-HP007310739.aspx

Hope that helps, I have created a ticket for you on our end, so I look forward to talking to you!

Best,

Peter 
Moz Help Team.

[danatanseo]

Yes, I noticed this too. The workaround doesn't seem to help in my case as I already had images turned off. Not sure what to make of that?

[echo1]

Same here.

[AWCthreads]

The avatars are getting caught in the cloud.

[JarnoNijzing]

I can second that.. same problem...

[Peterli]

Hi guys,

Thanks for the responses so far  I am sorry for the inconvenience this is causing you folks, this is an issue we are aware of and looking at currently.  The challenge for this issue is that we can't just simply turn off avatar retrieval since there is no detection for the email client that our customers use, this is an issue that snuck up on us since we simply did not forsee Microsoft Outlook's data retrieval techniques for their recent versions   With that said, our engineers are working hard to come up with a fix for this issue by looking possibly changing how we retrieval that data from the cloud.  In order to release a fix and not break dependancies else where, we need some additional time to come up with a fix and deploy it in a test environment.

In the meantime, you can view our Q&A email by either using the web client for your perspective outlook accounts or you can actually process a change for your non-outlook email if that's possible.  Thanks for the patience our customers have displayed so far, if you like us to give you an update when a fix has been made, you can either email us at help@moz.com or I could simply update this thread once a fix has been deployed!

Best,

Peter
Moz Help Team.