SEOmoz not showing Google rankings accurately in Ranking Reports. How do we fix this?

[WhiteboardCreations]

We have a running campaign for a client who has rankings show for Yahoo and Bing within the SEOmoz Ranking Reports, however, Google shows no data or rankings. When we manually check from different IP's and computers and browsers, we see our client ranking very well in Google and for keywords which we have inside their campaign for SEOmoz.

Can anyone provide insight into this? Have you experienced this also? Our reports would look terrible going to the client if sent from SEOmoz directly as Google shows 0 (Not in Top 50) for all keywords, so we have to get rankings from other sources or manually to show our client.

Thank you in advance for your help and tips everyone!

[Johnny4B]

Are you sure you have the right Google set up in SEO Moz, for example if you live in the UK when you search Google it will default to google.co.uk and show results within that, as opposed to google.com. If we are ranking a client locally in Ireland, we insure to have SEO Moz report results for google.ie, as google.com will obviously shown different results

Also, insure you are not logged into Google while searching the results, as Google can show local results within the SERP associated with your location.

Lastly, has SEO Moz ever shown any results, did your last report contain results, or have they never ever shown any results, if they have never shown any results and your client is rankign for some time, I would suggest you verify as indicated above

SEO Moz can be sometimes late updating results, but its never happened where over a prelonged period of time they did not update with the correct results

Can you give us one of the terms you rank well for and i can check with the search engines, oh and where you are located, or the client is

John

[DavidLee]

Hey there!

It looks like you are referring to the same domain in your other question here: http://moz.com/community/q/have-a-campaign-but-only-states-1-page-has-been-crawled-by-seomoz-bots-what-needs-to-be-done-to-have-all-the-pages-crawled

I've posted my response there as the solution will also resolve this issue.

Cheers!

David Lee
Moz Help Team