Can't disconnect or change Google Analytics profile

[Bownty]

I would like to change the Google Analytics profiles for my SEOmoz campaigns. But every time I try to disconnect or change profile, the request timeout.

What to do?

[Peterli]

Hi there,

Thanks for reaching out to us!  I am sorry you are running into issues when trying to change your profile on GA.  Currently I am not getting any alerts of an outage on our end, I've logged into your account and was able to successfully update the profile for a few of your campaigns.  Just to be cautious I did the same on a few of our test account and was successful there also.

In your case, one thing I believe it will help is to clear your cache and cookies on your browser, that way you could guarantee your browser has a fresh session.

Hope that helps, please let me know if you have any questions

Best,

Peter
SEOmoz Help Team.

[Bownty]

Hi,

We have now tried on different computers, cleared all in various browser (IE, Firefox, Chrome and so on) - but nothing matters.

This is the message we get (from this link: http://pro.seomoz.org/campaigns/154135/google_analytics_connection/disconnect

---

"Oh no! Looks like the page you were trying to access is temporarily down.

We've automatically logged the issue and notified our engineers, who'll look into this ASAP. We're really sorry for the inconvenience.

In the meantime, please refresh the page or use the "Back" button in your browser to return to the previous page and try again. If you'd also like to bring up the issue with our Help Team, feel free to email us at help@seomoz.org. Thank you!"

---If you can help us and remove the connection to our old Goolge Analytics accounts, we can try add the new ones. Maybe that would help.

Thank you in advance!

[Peterli]

Hi there,

Sorry to hear you are still having some issues, I have gone into your account and disconnected your GA profile to your SEOmoz account.  You may now go in and connect a new profile/account to your SEOmoz dashboard.  Please keep in mind to log into the GA account FIRST prior to initiating the connection.

Best,

Peter
SEOmoz Help Team.

[Bownty]

Perfect. Everything works now. Thank you so much