SEOmoz crawler not crawling my site

[IMM]

We set up a new campaign in SEOmoz on Friday. It is my understanding that the preliminary crawl can cover up to 250 and this has been our experience in the past. However, the preliminary crawl only went through 2 pages. This is a larger eCommerce site with many pages. Any ideas why more pages weren't crawled?

We set up the campaign to track at the root domain level.

[RuthBurrReedy]

Hmm! Well, it could be a couple of things.

If your full crawl ends up crawling the whole site, it's possible that the preliminary crawl timed out on a request to your site. As long as you continue seeing the full crawl, you should be good to go.

If your next crawl continues showing just a few pages, I would check to make sure you're not blocking robots with either the meta robots tag, a robots.txt file, or nofollowed links. If you don't uncover anything out of the ordinary there, it could be an account- or campaign-specific error on our end; please email help@seomoz.org and our super-awesome Help Team can help get that fixed.

[IMM]

Thanks for the reply Ruth!

I was a little unclear as to part of your response. What were you referring to when you said "as long as you continue seeing the full crawl, you should be good to go"?

Where should I be seeing the full crawl? When I look at the Crawl Diagnostic Summary, it notes that the last crawl was on May 10, 2013 (the day we set up the campaign) and the next crawl is to start May 18, 2013. I received email notification that SEOmoz was successfully recrawled it May 11, 2013. Similar to the May 10 crawl, the May 11 crawl only went through 2 pages.

I also checked up on our robots.txt and tags. There isn't blocking anything the crawler on that front.

[RuthBurrReedy]

So that's really what I meant was "as long as you're seeing the full crawl," was that if your next crawl found the whole site it would probably be fine. It sounds like that's not the case, so I think the Help Team is your best bet - they're far more able to diagnose campaign-specific issues than I am

[IMM]

Thanks, Ruth. I see what you're saying about the crawl now. I'll go ahead and reach out the help team. Hopefully we can figure it out!