About private questions

[CeCeBar]

Seems my last private question was on March 23 -- so why would I have to wait until June to ask another?

I believe I made a reply right at the first of April, which wasn't answered... and I haven't asked another private question yet... not that I have one now, just wonder why the wait that seems longer than a "calendar month"?

_Cindy

[AlanBleiweiss]

Cindy,

Though Moz moderators and staff monitor the Q&A system, (and thus they may answer here) it's probably best if you post this question through the Moz help system to get the fastest attention from someone within the Moz team.  I jump to the help system whenever I feel an issue regarding the actual Moz service (as opposed to more general industry questions) yields me the best results...

[NoahsDad]

This question would be better answered by sending an email to SEOmoz staff as they would be the ones who could properly and accurately answer it.

[KeriMorgret]

Alan does have the best response here. We do have a bug with some users not getting their credit, so emailing the help desk will help them to track this and figure it out, and they'll be able to give you your credit as well.