Private Question Shutdown

[jjgonza]

I understand this is a business decision but couldn't you guys figure out a different way to manage the Q&A. Make it easier to manage (less man hours), you guys are smart I am sure you could figure something out without getting extreme and just shutting down a really cool blog. Hey this community is smart I'll bet some of these Oracle's and Guru's would be willing to give you a hand. Think outside the box. That is what SEO's do.

respectfully

jjgonza

[Vinnie]

For all of the reasons cited by Keri I can understand. I can also see the impracticalities of keeping a private Q&A going. However, the downside to closing the private Q&A would be -   for example if I was to provide to show a client’s site we were working on I would be more comfortable doing this in private – it may transpire  that I have to show the site as an example to the question I am asking.  I am only ever going to use the private Q&A for complex questions which may involve a client’s project directly.

I would not discuss a client’s project in public, it would be unprofessional and expose the client to their competitors.  What an agency does not want/should not want - is having their client’s website dissected on a public forum.

To recap – I understand why you are closing down your Q&A – and I also believe it is a loss to the community.

[ron_adease]

"I'm not attacking your stance on not wanting to lose private it is a special thing however we can't ask everyone associated with this company to spend their extra time answering our questions without compensating them more than we compensate them now."

He agreed to pay a certain amount for a particular level of service. SEOMoz set the price  and level of service, not him. He is not asking for anything in addition to what was originally promised.

[KeriMorgret]

Chad, as Jamie Steven mentioned, individuals in his situation can contact us and we will happily work out a refund.

[ResourceLab]

I just asked a question because key features in my Pro subscription simply don't work.

Now that you no longer have to pay for those experts AND are growing your revenues, are you going to have a customer care desk?

Do you really think that tickets should be of puclic concern?

Do you believe other members should be exposed to this post?

[KeriMorgret]

Hello ResourceLab,

Our hep desk, and numerous help desk resources, are located at http://www.seomoz.org/help. We've had a help desk for years, and using it has always been (and remains) free. When people ask a private question that should have been asked at the help desk, we refund their private question credit.

This post you have made is public, and has had about 65 comments on it, and has been viewed over 4,000 times. Yes, we do believe other members should be exposed to your comment. Most of them are subscribed by email to comments, and have already been notified of your comment.

I'm so sorry for your frustration. Do let me know if there is anything I can do to be of assistance.

Keri Morgret

[ResourceLab]

Too bad I've been confronted with helpdesk issues several times, used the questions as I didn't find anything else, received replies from your people (for instance about re-establishing the adwords data in keywords analysis) and just found out today about this url.

[KeriMorgret]

Hello Yves,

In Q&A, be sure to check out the My Q&A section, especially if several people use the account. You can review questions you've asked and answers you've received. You may have missed it, but I actually responded to a question of yours in November with this same URL. In any case, I'm glad you've found it now!

[jombay]

It says it will shut down on March 15. But I cant ask now. Why is it so?

[KeriMorgret]

Have you already asked a question in February? At the PRO level you get one question a month, and it resets at the first of the month. You should be able to ask a question again tomorrow.

[jombay]

I did. I suppose I did not factor the time difference. In my place, it's already March

[KeriMorgret]

It's manually reset by someone in our time zone, so it may be 12-18 hours yet before it's reset. Don't worry though, everyone will get one final question credit (at the PRO level, and three for Elite).

[Futura]

I don't think so , this should be removed whether you folks decided to shut down the private questions because such questions have explained and shown us some awesome clarification & experience and we never want this to be gone away after this.
Make this exceptional actions only for pro members who have been discussed with you directly.

[KeriMorgret]

There are some technical changes coming that may prevent us keeping the private questions available indefinitely. We will give a warning before they are removed, and we encourage you to save a copy of the questions to your local computer -- either copy and paste the text, or take a screenshot of the entire thread.

[Futura]

Okay Keri,

I have done this already, but i can be pretty sure this won't be possible for all your pro members they will be going to do this copy whether you send warning.

I hope all pro members know and save this first before the private gone out from their hands.

regards,
Ram Babu