SEOBook RankChecker Works at one location but not another

[TopFloor]

I use SEOBook's RankChecker to do spot checking of keywords for clients or for potential clients.  I like the tool quite a bit, but I've noticed that it recently stopped working at our office (instead of rankings, I just get a series of dashes) but works fine from my home computer.  I'm thinking that it may have to do with our company's firewall.

Anyone have any thoughts?

[aaronwall]

• Do you have the most recent version of the extension installed at your work?
• Have you turned off Google Instant?
• Do Google results render fine, or is there a captcha on them? If captcha, then have you increased the delay between queries?
• It could also be an issue with the Firewall or security software, but these tend to be much less common of issues than issues of having no delay time between searches or there being issues with Google Instant.
• Another issue could be another conflicting extension in Firefox.

[TopFloor]

Aaron,

Thanks for your response.  I have installed what I believe is the latest version (1.8.21).  I have tried to turn off Google Instant, although this isn’t as easy as I thought.  They removed the ability to turn it off and replaced it with a box where you can check “never show instant results”.  Even when you do this, you still see instant results.

I have the delay between queries set to 12 seconds, so I don’t think that is the issue.  My next steps will be to check the firewall and then delete my current extensions in Firefox to see if any conflict.

Eric