The Keyword Difficulty Tool is not working,

[vickygoal]

I have been trying to so some keyword research for the past few hours, but really couldn't research even a single keyword.

Is the Tool working??

[Mcarle]

Uh oh... there was a temporary problem gathering Analysis data for your request. Sorry about that! We're actively looking into resolving these intermittent issues, but in the meantime, try submitting your request again in 20 minutes. Thank you!

It looks like it is down...

[vickygoal]

I have been trying for the past few hours...and yes between gap of 15-20 minutes.

Yes..the tool it's completely down.

[Nick_Sayers]

Hi there,

I'm so sorry that you're running into problems with the Keyword Difficulty tool!

Our engineers are aware of the problem and are working to get it resolved as soon as possible.

It's one of our highest priority fixes and we have a team of people dedicated to bringing the tool back to full functionality.

Please let me know if you have questions!

[bloodyuber]

it's been a whole week that the difficulty tool is not working. It seems no one cares

[KeriMorgret]

Hi Bloodyuber,

We've had a problem with the keyword difficulty tool starting on Friday of last week (lovely timing, as we started on a long holiday weekend with some people having out-of-area vacations planned far in advance). We've made several Twitter status updates about it, responded to questions about it in Q&A, and updated the messaging system within the app itself.

It sounds like we must have missed something, if it seems to you nobody cares. Please let us know where else we can add messaging, and we'll be happy to do so.

[bloodyuber]

Hey Keri,

The proper place to notify users would be in the difficulty tool itself, ie: " The difficulty tool is not working now" in the difficulty tool page. Twitter? Q&A? how many people look at that stuff out of the 100% percent of people entering the difficulty tool page?

[KeriMorgret]

Hi Bloodyruber,

If you could send a screenshot of the tool not working and not having any error message to our help desk at help@seomoz.org that would be great. We're not aware of any browser combination where the error message is not displaying. There should be a message saying that there is a problem gathering analysis data for your request in the Keyword Difficulty Tool. I'm not sure if we can change the message to reflect specific information about this outage, but the message in general should be there.

[KeriMorgret]

Hi everyone,

Just a quick note to let you know the keyword difficulty tool is working again. Thanks for your patience!

Keri