Unsure where Google has sourced this inaccurate Product Data

[ChrisHolgate]

Hi,

This is a slightly odd one I was hoping someone could shed some light on.

One of our staff just did a Google search and located these listings on Google UK Product Search:

http://www.google.co.uk/search?q=ink+cartridges&hl=en&sa=X&biw=1074&bih=499&tbm=shop&prmd=imvns#q=ink+cartridges&hl=en&sa=X&tbs=store:3287803270081455254&tbm=shop&prmd=imvns&ei=xp5pUP6uN8i_0QXUuoHADQ&ved=0CI0BEMcMMAE&bav=on.2,or.r_gc.r_pw.r_qf.&fp=333b49ec245f6031&biw=1074&bih=499

Do you happen to have any idea where Google is getting this regionalised data from and in particular the pricing which is incorrect?

We have a Google (UK) Product Feed however the prices given are different than those being displayed in this localised search.  Additionally the product feed that we supply relates to our main website and not a specific store.

If you click through to compare prices from multiple merchants you'll see our prices being listed correctly under our company name and website rather than the incorrect pricing attributed to a specific store.

I have checked our Google Places Account and our Google Product Feed Account but I just can't figure out where this data and incorrect pricing is coming from and indeed why it only affects our physical stores and not the more generalised website pricing.

If someone could point me in the right direction so I can get this corrected I’d appreciate it!

Many thanks

Chris

[ChrisHolgate]

This is quite odd as the inaccurate product data still remains.  If anybody has any idea whatsoever I would really appreciate some assistance.

[Everett]

Hello Chris,

Could you provide some detailed screenshots (with markup) of what you are seeing? I did see the "Refresh Cartridges - Torquay" prices on the link but couldn't find Refresh Cartridges as a store when viewing the comparison list. Perhaps this has something to do with my location, or perhaps the items I was looking for are no longer active in the feed. Either way, I think in this situation screenshots would help.

Regards,

Everett

[ChrisHolgate]

Hi Everett,

Many thanks for getting in contact.  I did actually ask this as a private question and got quite a good response and thought it might be a good idea to share it in case anybody else has this issue.  A screenshot is included as a link.

| | Nov 30, 2012Jasmine AyePaid Search Marketer at Distilled

Hey Chris,

In this instance it appears that Google is grouping all vendors by ink-type. Specifically here: http://www.google.co.uk/products/... There are several vendors listed. ColcUSA seems to have the price advertised at £5.

I don't know how your name came up that way, and I'm not able to replicate the issue. When I even searched "Refresh Cartridges Ink" I couldn't get that to reappear.  When I did, ColcUSA did appear as the vendor on the right side.

But the prices being advertised are not yours and Google is just suggesting the cheapest price that the ink retails for. Does this happen every time you search?

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| | Dec 2, 2012 | EditChris HolgateDirector at Refresh eCommerce Ltd

Hi Jasmine,

Hmmmmm.... perhaps this search is regionalised somewhat; the issue doesn't affect our main site but we have three stores and the incorrect product data appears for the Google Local searches.  I should have posted a screenshot really in the first instance I suppose so here's one now  

http://imgur.com/1FFkx

It's definitely stating the products are from us and if you click through it does indeed link to the correct page on our website but the prices are completely different.

We do have a Google Product feed but this does convey the correct pricing which then does appear when going a Google Product Search rather than a Google Local Search.

I hope I'm making sense but in all honesty, I've confused myself somewhat!

Many thanks

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| | Dec 3, 2012Jasmine AyePaid Search Marketer at Distilled

UGH!!! i just typed this answer and the internet ate it! grrr....

http://imgur.com/dTDzz This is an alternate way to view the information. The list view that you're showing me has cut this information down incorrectly and inserted avg star reviews per product, most local store, and cheapest price.

I'm afraid the only way to get this changed is to call AdWords and complain. Now that Google Shopping & AdWords have been blurred together they might be able to help, or register your complaint differently.

There's not really a way to change it because the information you put together is correct, but Google's formula for presenting this information is a mashup of all the data they have available to them.

I'm not even capable of clicking on any of these listings (in list or tile format) that will allow me to click through directly to your site. I get a list of retailers with correct prices.

Does this make any sense? I know it doesn't help the fact that your store is being shown with an incorrect price, but it's definitely not your fault.

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| | Dec 5, 2012 | EditChris HolgateDirector at Refresh eCommerce Ltd

Ahhhhhhhhhh.... I see, so the price given is the lowest price available on the Internet, not the actual price that we're selling the items at.  This is really, REALLY unclear in list view mode.

I guess that's good news however; I was worried that we'd set something up incorrectly and that Google would come down on us like a ton of bricks in a couple of weeks time.

Thanks for your help, it's very much appreciated.

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| | Dec 5, 2012Jasmine AyePaid Search Marketer at Distilled

Yay! Glad I could help! I'll mark this as resolved, but this question should still be open to discussion. If you have any problems in the future please feel free to pick it back up!

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| | Dec 5, 2012 | EditChris HolgateDirector at Refresh eCommerce Ltd

Many thanks Jasmine!

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