E-commerce Customer Reviews/Ratings Solutions?

[Carlos-R]

Hi all,

Was wondering if based on your experience you could recommend E-commerce customer reviews/ratings solutions? Or if you prefer to use in-house built solutions.

I currently have proposals from bazaarvoice, Shopzilla and Reevoo.

Cheers

[Towelsrus]

I have used both Trustpilot, not that hot and now we are using FeeFo which seems to be working well. We have feedback at both service and product level, take a look on www.towelsrus.co.uk.

There technical team are working on a nice solution so as to allow both SEO benefits from reviews and also as we do currently receive back links from there site on reviews, so a double whammy.

There tech team are really helpful and very responsive so a good all round reviews solution.

[Carlos-R]

Hi Craig - Ideally I would like the reviews to be hosted only on my site so that I can benefit from the fresh/unique content.

If you look for the content left by reviewers on your site, you'll see that Google has indexed it on the FeeFo website https://www.google.co.uk/search?q=This+was+a+present%2C+but+of+course+I+had+to+try+it+on+myself...+Nice+quality%2C+so+much+so+that+I+did+briefly+consider+holding+on+to+it.+I+will+be+tempted+to+order+again+for+my+son.+There's+nothing+like+a+luxurious%2C+thick+new+dressing+gown+to+make+you+consider+your+own+worn%2C+threadbare+one%2C&oq=This+was+a+present%2C+but+of+course+I+had+to+try+it+on+myself...+Nice+quality%2C+so+much+so+that+I+did+briefly+consider+holding+on+to+it.+I+will+be+tempted+to+order+again+for+my+son.+There's+nothing+like+a+luxurious%2C+thick+new+dressing+gown+to+make+you+consider+your+own+worn%2C+threadbare+one%2C&sugexp=chrome,mod=0&sourceid=chrome&ie=UTF-8

[Towelsrus]

Hi Carols,

I know that for us that is work in progress but can happen. We are using there base system without any direct integration to our site (cost more than anything at the present time)

If you speak with them I am pretty confident they would be able to achieve exactly what you are after.

[Carlos-R]

Thanks Craig, I'll give them a call.

Just one last question; who moderates the comments and reviews? You do or they do?

Cheers

[Towelsrus]

No problem.

I believe FeeFo moderate the feedback. We have had a good result when responding to any negative feedback.

http://www.feefo.com/page/feefo+and+the+consumer

[MagicDude4Eva]

Unless you can find a 3rd party provider who allows you to "white-label" their rating/reviews to your subdomain, there is not much value having it. The review/rating system should work semi-automatic to block any type of spam and you should own the data (i.e. be able to export it).

Unless you can run this on a subdomain, there is zero SEO value for you though....