WMT - Googlebot can't access your site

[ocelot]

Hi

On our new website which is just a few weeks old upon logging into Webmaster tools I am getting the following message

Googlebot can't access your site - The overall error rate for DNS queries is 50% What do I need to do to resolve this, I have never had this problem before with any of the sites - where the domains are with Fasthosts (UK) and hosting is with Dreamhosts.  What is the recommended course of action Google mention contacting your host in my case Dreamhost - but what do you need to ask them in a support ticket.  When doing a fetch in WMT the fetch status is a success?

[NakulGoyal]

Do you have any other sites hosted with the same DNS ? It looks like a DNS issue for sure. If I were you, I would move my hosting. Maybe I am being paranoid, but I don't like DNS issues. It's not a SEO issue, it's a site up-time issue. If bots can't access my site 50% of the time, could it be that a lot of my user's can't access my website either ? 50% is a very big number. If possible, I would transfer my domain name to a different registrar and a different hosting company. Just trying to be safer.

[ocelot]

Hi

I have other sites hosted with Dreamhost and there is no mention in WMT of this message?

Could it be something within the actual DNS of the domain itself?  It has domain privacy set on the domain but it wouldnt be this that is causing it

Its also weird that when I do a fetch in Google WMT it always brings back a success message?

[NakulGoyal]

Google or a particular server could have the DNS cached, they might have multiple DNS servers etc causing it to be working with no issues.

If you have another domain with no similar issues, it could be a minor mis-config within the DNS entry for that domain only. Raise a ticket with your host with a screenshot of the issue from Google and their techs should know where to look.

I hope this helps.

[ocelot]

Raise a ticket with the host or with the company that the domain is registered and managed from?

[NakulGoyal]

Yes,that's right. They can check what's wrong...

[ocelot]

Which one should I contact?

The Domain Company - fasthots

or

The hosting company - dreamhost

[eyepaq]

Your hosting company: dreamhost. (if a WMT fetch is ok - that means the DSN settings are ok and on a hosting level something might be wrong)

[NakulGoyal]

Yes, it has to be a configuration entry in your host file with your website hosting company.