My page has a 302 redirect and I don't know how to get rid of it!

[vanessacolina]

I use Internet Officer tool to see the 302 redirect but I check the redirects in the CPanel and there are none. In the .htaccess there are none either. I don't know where else to look

The url is http://servicioshosting.com

Can you guys help me? I can't set up a campaign because Google can't crawl the website. I can't setup the Facebook OpenGraph because of the redirect.

error.jpg

[JaspalX]

I get this using httpfox.

302 Redirect to: / http://servicioshosting.com/

I also see the redirect on https://www.servicioshosting.com/index.php when I first switched to English language from the home page. Then when reloading https://www.servicioshosting.com/index.php there was no 302.

I also noticed that when I deleted servicioshosting.com cookies and reloaded https://www.servicioshosting.com/index.php the 302 was back.

So I suspect it is something to do with the way the CMS is using cookies, since crawlers don't set cookies they get the 302.

I guess you'll need to dig into the CMS/talk to a developer. Good luck!

[Saijo.George]

IT could be an on-page redirect . Open up your index file equivalent and look for something like

Header( "Location: http://servicioshosting.com/`" );`

[vanessacolina]

Ok, I'm looking. I also check the .htaccess again. Could this be the redirect:

RewriteCond %{HTTP_HOST} ^servicioshosting.com$ [OR]

RewriteCond %{HTTP_HOST} ^www.servicioshosting.com$

RewriteRule ^whmcs/?$ "http://www.servicioshosting.com/clientarea.php" [R=301,L]

I keep erasing the first two lines and they keep coming back when I check back the .htaccess,

[JaspalX]

I don't think that's it - that's a 301 redirect and the issue you reported is a 302.

If you see the same issue I do with cookies affecting the result, then I'd suggest that is a clue - as far as I know htaccess redirects don't make use of cookies.

[vanessacolina]

Yes, I checked and whenever there is a cookie set the 302 redirect disappears. If I delete the cookies it comes back. The system I use for the website template is the WHMCS, there is a file for setting the cookie for affiliates links (aff.php), and at the end there is this:

header("HTTP/1.1 301 Moved Permanently");

header("Location: ".$CONFIG["Domain"]);

[JaspalX]

Sorry, on the edge of my knowledge, perhaps try removing those lines and seeing the effect? (I'd try removing them one at a time starting with the second one).

[vanessacolina]

It didn't work
Something strange: I have the site running locally in my computer with MAMP. When I check the HTTP response in my local website it doesn't have the redirect, it has an OK 200 code.

Could this mean it's a server issue? And if so, where do I check?

[JaspalX]

If you're sure that the files on mamp and what's on the server are the same, then perhaps your hosting company is doing something or there's something in the config of the web server.

Sorry Vanessa, that's as much as I can help with - guess you need to find someone who knows whmcs

Good luck, would be good to know how it works out and what the solution is.

[SanjidaKazi]

I had this problem exactly and it turns out it was an index file on the server for the old page.

It was the only temporary redirect on the site so it was driving me mad and I wanted rid of it! FTP onto the server and check the folder for the old page which will likely contain an index file. the 302 was in there for us.

This is an old question but posting this for people in future.