SEO Campign Wont Synch up with facebook

[Nightwing]

Bonjour....

After enthusiastically telling a client we had a new offering where we could offer more insights into social media activity i enthusiatically dived into SEO Moz's social reporting tab with the ainm of synching the report to the clients facebook page.

But after 20 mins of getting an error message it was clear I could not get SEO moz's socail media reporting tab to sunch up with http://www.facebook.com/#!/TennantsAuction or
http://www.facebook.com/TennantsAuction

Here is a screen shot of my frustration:http://i216.photobucket.com/albums/cc53/zymurgy_bucket/cant-hook-in-facebook-seo-mozcopy.jpg

I realise i have to have admin access to the facebook account which the client can give me but i need to know please is the feature broken or am i doing something wrong?

Thanks in advance,

David

[grojoh]

Hello David,

I can confirm that the Facebook feature in seomoz is working. In your screenshot it looks like you used the whole Facebook url but you only need to enter your username.

Also there is no way around it of having admin access to the Facebook account. Facebook will ask you if you want to allow seomoz to access information from the Facebook Page (for instance "Insight").

Hope that helps.

Johannes

[ChiarynMiranda]

Hey David,

It looks like our engineers found an update that Facebook has made some changes to their API that has disabled the type of authentication that we use to connect the Facebook page to your campaign. We are looking for a solution to this issue right now, but I'm afraid it may take a while for us to find a way to work with the changes that Facebook has made, so thank you for your patience in the meantime.

If you have any other questions about this issue, I would recommend that you write in to help@seomoz.org, where the Help Team will be able to answer you directly.

-Chiaryn