Anyone get this from clients? Any good solutions?

[MicahMMG]

I use GA, SEOmoz Pro, and OSE.  They receive most of the reports that these tools can provide, except for SERPs.  They also receive a comprehensive list of the links I have acquired for them, along with anchor text, domain rank of the linking site, etc.

The problem really isn't the reports they're getting.  The problem is that I've had to spend more time explaining what SEO and Link Building is to this client than I have gotten to spend doing real actual link building for him.

[EGOL]

If you want him to be pleased with the service that you provide then it is your job to educate him.

[ZephSnapp]

If the site is a nightmare then you shouldn't be building links to it yet!  First get the site architecture figured out, and then get back to this.

That might even be the reason why the client is so upset...he might be thinking that you should be focused on getting the site built instead of buidling links to an unoptimized site (and he would be right).

[EGOL]

Excellent comment.

[ZephSnapp]

Welcome to SEO

Explaining what we do and why it has value comes with the territory.

[MicahMMG]

I agree, for the most part, but we're going to do 301 redirects to preserve most of that link juice.  I don't think the client is well enough informed for this to be the issue that he has.

If it were up to me, I'd dump the client, or at least wait until the new site is live.  It's not up to me.

[Mcarle]

Such is true in almost every service based product business.

If your clients knew everything about SEO, they would not  be hiring the service.

A little education goes a long way.

If it is a "local" client one fantastic solution is to hold classes.

Set up a once a month SEO class where your company teaches the basic SEO theory. Invite all your clients in a 50 mile radius, and have them invite others.

This does three things:

1. Saves you time teaching the same thing to 20 people 20 times.

2. Gets you MORE leads from NEW clients.

3. Gets your clients more leads fro others at the class.

Everyone wins...

(Extra bonus points for having your class press releases gain YOUR company more links & press)

[EvolveCreative]

I actually just finished writing a 3000 word whitepaper to address this issue. I have many clients that either

1. Don't understand why they need link building

or

2. Don't understand how to judge the quality of a link

I plan to give away this whitepaper to the community after my designers make it pretty. Send me an e-mail at davec@evolvecreativegroup.com if you'd like a bare bone copy (still lots of visuals and examples though).

Edit - The whitepaper is live here:

http://www.evolvecreativegroup.com/whitepapers/Evolve-Creative-Group-Quality-Link-Building-White-Paper.pdf

SEOmoz wouldn't let us use it as YouMoz because we shared it over e-mail to about 50 people... sorry everyone.

We'll still allow you to use it - just send me an e-mail first.

[ZephSnapp]

Well, sometimes we have to deal with people we don't like.  One of my first clients was a huge pain in my rear.

I complained until my throat was sore, but the fact of the matter is that him being on me made me better at documenting progress, reporting and explaining processes.

Take those lemons, and make lemonade

[ypl]

I enjoy your posts a lot as you make sharp points and offer useful ideas.

[danatanseo]

This is a really good thread with good comments all round. While I am very fortunate that the CEO of my company has a good understanding and healthy respect for SEO, he doesn't run the company in a vacuum. There are 4 other owner/stakeholders that are constantly asking me to prove ROI. We have an issue with a meta refresh on our home page. It's been there for 5 years, sucking page authority out of the life of our site. I finally made enough noise (and got some great support from SEOMoz) to convince them to spend $1,000 to get it fixed. The thing is, and I am sure this is the case with many clients, if they can't see that something is broken, they won't believe it's broken. A lot of times you can hold what you consider to be proof right in front of them, and they won't see it because they don't understand it.

Yes, perhaps the hardest part about being an SEO is being able to explain what we do in terms that people who know nothing about SEO can understand.

Personally Micah, if I had hired your agency to do SEO for me I would demand to see the SERPs. I think tracking the progress of targeted keywords and sharing that with clients is crucial. Otherwise, how do they know what kind of impact your work is having? That kind of transparency can go a long way to building trust between your clent and your team.

I think one of the problems we have as SEOs is using too much "SEO-Speak" and not enough "Business Speak." We need to translate what we do into business terms that normal business people who know nothing about what we do can understand. I think the worst thing we can do is come off as arrogant and make our clients feel stupid. By the time I'm done, I want my client to feel like a genius...if for no other reason than they were smart enough to ask me for help

[ZephSnapp]

I love that last line...

"By the time I'm done, I want my client to feel like a genius...if for no other reason than they were smart enough to ask me for help :-)"

Do you mind if I use it?

[danatanseo]

Thanks Zeph - You go right ahead

[Laurean]

Agreed! At the end of the day, my clients want to know: Where are we in the SERP How much more traffic are we getting? How much revenue did this result in? We can talk all we want in SEO speak, but like any other business practice, at the end of the day, it's about business. THEIR business, it ours. We are being entrusted with their businesses, and we need to show them what we've done to moreover their business. After a few months, you have to (according to my dad) S--- or get off the pot.

[Laurean]

What's OSE?

[danatanseo]

Hi Laurean,

OSE is short for Open Site Explorer.