"Spam emails" : ranking drop?

[EndeR-]

Hello,

Is it possible that a website gets penalised by Google because your hosting company blocked you from sending emails?

Basically I got a message from my hosting company saying that they were blocking me from sending emails from our server and domain because too many had mistakes or were complained about.

The same day we dropped from 2^nd on a keyword to about 600^th while still being ranked for other keywords. The drop was for our main keyword.

Can the fact we sent “bad emails” be related to a rank drop?

For the record, those were confiormation emails for account creation, they were legit, not spam. That's off-topic though.

[coremediadesign]

I don't think the spam email has much to do with your positioning in Google - if they were to ban your page it wouldn't show anywhere.

The more common results would be :

• someone has complained about the duplicate content found on other site

• site was using some illegal structure such as hidden text etc.

There is obviously a connection between the email, website via IP address of the domain (that is if Email is hosted on the same server - MX records point to the same IP), but as already explained - if that was the case, you would most likely to be gone completely from SERP.

I hope this answers your question.