My Google Places get mixed with another similar business

[jpgprinting]

I'm having this issue with the keyword "miami printing" raking local for Miami, FL.

My website is miamiprintingfl.com and part of my listing, photo, some reviews and etc, belongs to another listing miami-printing.net that last domain is not working at all.

Is there anyway to solve this problem?

Thank you

Here my listing link:

http://maps.google.com/maps/place?hl=en&ix=seb&ion=1&bav=on.2,or.r_gc.r_pw.r_cp.r_qf.,cf.osb&biw=1600&bih=799&um=1&ie=UTF-8&q=miami+printing&fb=1&gl=us&hq=printing&hnear=0x88d9b0a20ec8c111:0xff96f271ddad4f65,Miami,+FL&cid=13803935199736027265&ei=mxFdT7LKJar50gGPk8WICg&sa=X&oi=local_result&ct=placepage-link&resnum=1&ved=0CI8BEOIJMAA

And the other website that google its getting my listing mixed:

http://maps.google.com/maps/place?hl=en&ix=seb&ion=1&bav=on.2,or.r_gc.r_pw.r_cp.r_qf.,cf.osb&biw=1600&bih=799&um=1&ie=UTF-8&q=miami+printing&fb=1&gl=us&hq=printing&hnear=0x88d9b0a20ec8c111:0xff96f271ddad4f65,Miami,+FL&cid=16945901725821376380&ei=mxFdT7LKJar50gGPk8WICg&sa=X&oi=local_result&ct=placepage-link&resnum=3&ved=0CJ4BEOIJMAI

[JamesNorquay]

Hi,

This happens when you have a business which is very close to your business or when an old business is in the location or when you do a bulk upload and the listing is merged. I recently did a job where we had over 700 locations for one client, several business locations had images from other stores which were old or next door. What you can do is upload your own photos for the location (hard when you have 700+ locations) or you can click on:"Report inappropriate photo"' Hope this helps.

Kind Regards,

James Norquay.

[sweetfancymoses]

I've had some testy exchanges with our Google AdWords rep over a similar situation involving two hotels with similar names bleeding into each other's mixed local/organic SERPs.  Turns out there was a directory listing of one hotel at the other's address that was then syndicated and picked up by many other directory sites: the issue resolved itself within a few weeks of contacting the syndicate.

That said, I'm not sure your issue is totally technical.  Do you own the rights to the name "Miami Printing" at that address?  Do you have a physical storefront there?  You've phrased your question in terms of KW's but Google Places verifies and ranks listings mostly on consistency of business info (phone number, address, & website) across multiple sources including—but definitely not limited to—YP.com, Yelp, Bing, Facebook, Yahoo, etc.  Also keep in mind that your "rank" relative to others' in local search is highly volatile and depends on a lot of IP-based factors.

It also sounds like you're talking about receiving reviews and photos intended for the other location.  You're likely to continue to run into that problem so long as another business in your area shares your name: Google has no way to verify that its users are reviewing or posting photos of the correct location.

[jpgprinting]

Thank you for the quick response, the picture you see on my listing it's from the other competitor listing, also the reviews. On my google place I see a different photo that I uploaded. I'm going to try what you suggest about reporting the photo. Thank you

[jpgprinting]

Hello, yes I registered and verified my google place at that location, I got an office there. I used to have a toll free number and I change it for this local number to see if I can rank better.

The reviews you see on my listing are from the competitor listing that get mixed with mine, also the photo showing is also from the other listing. On my back end of my google places I see a different picture and now reviews. And no data at all regarding visits, impressions or etc.

[RobertFisher]

Rafael,

Here is how you fix it:

First go to edit this listing. Near the bottom right it says Report a Problem. When you do a list of possible issues pops up. Mark the one as not existing or as permanently closed. Then describe the issue. (Do not overdo it here). Just be basic. Mark that you would like to  be contacted via email and if you are logged in Google will send an email at some point to that address.

We edit quite a bit in Map Maker, etc. so we will likely be heard. So, I went ahead and did this one as well. Go ahead and do it yourself but please keep it simple. That is important.

Hope it helps,

[jpgprinting]

Robert, thank you I just do what you told me, how long you think google will respond back?

Thank you

Rafael Reyes

[RobertFisher]

Typically, 4 to 6 weeks. If you do not get results within 6 weeks, you can go to the support forums and report your issue there. I think, given what I have seen in the last 3 or 4 months, that it will resolve though.

Another thing is I would go into your places and post more photos, etc. Beyond that, it looked fine. Categories were good.

Let us know in 6 weeks.

Best

[RobertFisher]

Rafael,

I just received this from Google:

From: Google Mapsnoreply-local-issues@google.com/noreply-local-issues@google.com

Subject: Google Maps Problem Report - Action taken

Date: March 14, 2012 10:58:34 AM CDT

To: RFisher@DrumBEATMarketing.net

Hi Robert Fisher,

Thanks again for sharing your local expertise with other Google users! Based on your edit, we've removed Miami Printing from Google Maps.

Thanks for your help,

The Google Maps team

[jpgprinting]

I receive a similar e-mail too, they remove the other listing from places because that business was closed and I can only see my listing. But still mixed, I uploaded like 4 pictures but still showing the old picture from the other company, now also it's showing their phone number in my listing so when customers call get to a disconnected phone number, that's crazy!!!

[MiriamEllis]

Rafael,

I think your question is worth opening a thread on in the Google Places Help Forum. It sounds like you are dealing with significant merging.
Miriam

[jpgprinting]

Hello again Miriam,

On Google Places Help Forum they only ask me a few questions about the wrong number and good number, I fill that out, and I get this e-mail:

Thank you for contacting Google. We may follow up if we need further
information. Otherwise, we appreciate your patience while our team reviews
and responds to inquiries in the order they are received.

Once our investigation is complete, we'll reply with actions we've taken
and instructions for next steps.

Regards,
The Google Team

I did it OK or there is another place to do it?

Thanks

[MiriamEllis]

Hi Rafael,

I'm sorry to see from this thread and from the other one that you are having so many problems with your business right now. What a headache for you!

When you say you 'fill that out' do you mean you filled out a form in the 'report a problem' process or did you actually open a thread on the Google Places Help Forum asking for help? Normally, opening a thread on the forum does not result in an email to you, so I believe you are probably referencing the 'Report A Problem' process and not the forum.

As things stand right now, you have let them know of this issue and they are asking you to hang on while they review and respond to the situation. If you do not see resolution in about 6 weeks on this, then open a thread in the Google Places Help Forum. Here is the link:

http://groups.google.com/a/googleproductforums.com/forum/#!forum/maps

In this thread, you need to describe the situation and that you went through the 'Report A Problem Process' six weeks ago and that you did not receive an email from Google after the first one and that the situation isn't resolved.

Hopefully, though, Google will resolve it before then. Good luck!

Miriam

[jpgprinting]

Miriam, you are the best!!!!

I appreciate your help on this local and organic, I hope Google will solve this issue soon because new clients are getting lost with the old address on organic and wrong phone number on places. OMG!!!

Thank you

[MiriamEllis]

Thank you Rafael. That's kind of you and good luck! If you do end up having to start a Google Places Help Forum thread, I'd title it:

"Customers Getting Lost Going To Old Address"

I think that just might get personal attention from the forum's top contributors.

Buena suerte!

Miriam