How come I cannot ask one question a month to the pro's ?

[processia]

I just got a major increase of errors on my website on the last crawl. I haven't touched my web site ( other than adding content ) for the past 3 months. It's like more than 500 errors I got on the last crawl,

How can I call SeoMoz tech support ? I cannot use my 'One question a month to the pro's a option', cannot select the option pretending I have used my question this month where it is not true.

Need help. Thanks

[firstconversion]

help@seomoz.org is probably the right place for that. They are pretty quick to follow up

S

[KaneJamison]

Comment removed, incorrect info.

[KeriMorgret]

Kane, Pro members have unlimited questions in public Q&A, and one private Q&A question a month. That private question is not indexed and not viewable to anyone other than SEOmoz staff and associates, who are under NDAs.

We have a known issue we're working on right now where occasionally people are not able to ask a question. Stephen is right that emailing the help desk is the best way to fix this and get the question credit.

Marc, if your question is about the increase in errors on your campaign, that sounds like a help desk question anyway and not one where you need to use a private question credit (though I'd still ask for it in your email to help). The crawler did change how it's detecting some things, so it may just be that the change is the reason you are seeing more errors.

Keri