Open Site Explorer csv report pending since 2 days!

[ShashiR]

I have tried to download a csv report from Open Site Explorer. But it has been pending since 2 days. Why do these reports take so much time? When can I expect to get this report?

[mediabase]

Hi John, I want to tell you that downloading a csv report from open site explore takes time around few days(4-6).But i want to tell you that If you experience these problem after 1 week then just reports it to the moz its probably just a bug that they can get sorted.

[Cyrus-Shepard]

Hi John,

Most reports are complete within a few minutes, sometimes a few hours. Occasionally a report gets hung up and it can take days. The engineering team is constantly working to improve this process, but I understand these hangups can be extremely frustrating when they happen.

As Harald suggested, feel free to contact the SEOmoz Help Team (help@seomoz.org) if you find yourself waiting an extra long time for a report. Often they can have an engineer look into the system and solve the problem.

[ShashiR]

Thanks for the kind reply, Cyrus. And Herald. I will contact the SEOmoz team, because it has been 6 days since I requested the report. Other reports were created within a day while this report never seems to finish. Thanks again!