SEOmoz PRO Custom Reports Issues

[jennita]

This post is for all PRO members,

On January 2, 2012, we found a serious bug in our custom reporting system that made it possible for some of our customers to see other customers’ custom reports. This affected less than 1% of our customers in total (.6 % to be exact). Fewer than 100 reports could potentially be viewed by another customer. We are taking this matter very seriously.

98 accounts were affected and we will be contacting those people individually via their account email addresses. If you do not receive an email from us, don’t worry - you were not affected.

Soon after we discovered the problem, we completely turned off access to these reports; even though people may have been provided access previously, the access was limited to a short time period. They no longer have access to the reports whatsoever. The issue has now been resolved and all reports moving forward are functioning properly.

For more information on what caused the issue, how it's been resolved and any other updates on the issue, follow the thread here: http://seomoz.zendesk.com/entries/20836338-custom-reports-issues-resolved. We'll add any updates there. Also, we'd like to have all comments/questions from members in one place, so please use the Zendesk link for comments.

We really appreciate your patience while we work through this. If you have any questions or concerns please feel free to contact us at help@seomoz.org - we're always happy to help.

Sincerely,

Jen Lopez
Community Manager, SEOmoz