Contact ontolo

[webfeatseo]

I signed up for the free trial for Ontolo and was not impressed. On the morning of the final day of the trial they had already began to process a charge. I emailed support saying I was not interested, do not charge my card, and I then canceled my account.

A few days later they charged my card. They have not replied to my email and I do not see a number anywhere.

Anybody know how I can actually reach them?

[Kotkov]

If you are sure that they charged you when they shouldn't have to and you cannot contact them, contact your credit card company and tell them about this fraud transaction and ask for your money back

[SimonCullum]

Hi webfeatseo

That's good advice from Serge.

You can find Ontolo's phone number under Section 20 of their Terms & Conditions of Use ~  http://ontolo.com/legal/terms which is worth trying before taking it any further.

You could also try contacting them on Twitter ~ https://twitter.com/#!/ontolo

Regards

Simon

[webfeatseo]

I called them and got taken care of. Thanks for the info

[Ontolo-78866]

Hey webfeatseo,

I just came across this and I'm pretty sure I spoke with you the other week.

For posterity and if other potential SEOs come across this and are interested in Ontolo, I thought I might let folks know how we handle(d) this.

We did reverse the charge to your credit card and, if I recall correctly, did so quickly enough that your card may have never been charged. For future reference, any emails sent to support@ontolo.com are almost always responded to within 24 hours, even on the weekends. I looked at our records and didn't see an email. But, again, I believe we spoke on the phone (it was a Sunday evening, in fact) and had it taken care of immediately.

As for being charged on the final day of the trial, depending on when you sign up and at what time during the day billing is processed, there is sometimes a slight chance that this can happen. Like I said, though, it's quite uncommon but may have happened here.

Finally, we understand that sometimes folks can enter cancelation dates incorrectly into their calendar, forget, etc, and we're quite accommodating with refunds.

If anyone else has any questions, please feel free to email me at ben.wills@ontolo.com.

Thank you,

Ben Wills. CEO, Ontolo