Issues with google places.

[virtualhandshake]

Hey there!

A few weeks ago I made some changes to my client's "google places page". I am facing two issues there which I could not resolve on my own, they are:

1. After I made changes and updated the page I could not see any activity on the analytics section whereas before I updated the page there was some metrics visible.
2. The client had already claimed his places page before he came to me and entered some information. He just stuffed some keywords in the description section. I made necessary changes to the description based on the best practices for places page and according to Google's guideline for creating a great listing.The problem is the category did not update on the places page that show up in SERPs(it ranks top for four major keywords with geo indicators). However, the changes I made does appear when on the lower left side when I login into my places page.

I don't see any link that will let me edit "description". Am I confusing some other section with category?

I have tried to be as lucid as possible.

I will appreciate any help.

Thanks for your time.

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[RobertFisher]

Unfortunately, I am having a problem with Imgur and cannot process url for some reason. Here is link to my image.

http://i.imgur.com/bErOs.png

It appears there is an issue in that you have changed something other than category and description. This has resulted in the need for a new PIN. Because the images you show are snippets it is hard to tell what is up.

In my  image from link above, you will notice one business still requires a PIN and has nothing to the right. the others have analytics to the right. IF you are not showing analytics, you likely have a need for a new PIN.

When you made changes did you change the account to you from the business owner? If you make any changes like that, or address, or phone, etc. It will require a new PIN.

Hope this helps, (If you can show larger image of page, we can likely assist).

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[virtualhandshake]

Thanks for the swift response Robert,

Here are larger images, hope you can see them properly.

IMAGE1:http://www.hukamievent.com/images/places page on SERP.jpg

IMAGE2:http://www.hukamievent.com/images/edit places page.jpg

IMAGE3:http://www.hukamievent.com/images/logged in places page.jpg

IMAGE1 shows what I want to change but cannot.

IMAGE2 shows the description category.it doesn't have any field that will let me edit the content in IMAGE1.

IMAGE3 shows google places page dashboard that shows no activity.

Is this as strange to everyone else as it is to me or I am unknowingly ignoring something that's very obvious?

[RobertFisher]

OK for the description, click on the box where the description is and it will be available to change.

As to data, can you retrieve any at all? Say from the year before?

Did you change anything with location, business name, address, phone, etc?

[virtualhandshake]

Description is available to change and I do see the change on the bottom right when I login on my places page.(IMAGE2 is what I see). However after I make these changes and press "submit" , I open another tab and open google dot com, search with my target keyword, my place page appears on top for "places near", I click on the "place page" link and go to my, well, place page and I don't see any changes to category there.

What I see is IMAGE1 (red circle just below categories).

I didn't change anything but the phone number, I switched the "phone" and "mobile". And no, I can't retrieve any data at all.

thanks.

[RobertFisher]

You won't see the change right away. Google will take a bit to get it in. From Google:

** Updates to existing listings, including the removal of photos or entire listings can also take up to two weeks. .**

The phone change is causing your problem and you need to request that you get reverified. From google Places:

Note that if you edit your business name, address, or phone number, you'll need to verify again before these changes can go live.

Just go in and reverify and you should get all. If you get the PIN in quickly, you should be up within 24 hours of getting it in.

Good Luck