CSV export of Open Site Explorer is incomplete.

[bbelgard]

I exported my back links report from the Open Site Explorer toolbar as a CSV but the file it showed was only about 400 urls. The tool bar is listing over 1,200 links, so at first I thought maybe it was only exporting one link for each unique domain, but it only lists 200 or so unique domains linking to my site. I know it will only export 10,000 urls, but obviously I'm significantly below this level.

Here is a link to a competitors site which is having the same issue.
http://www.opensiteexplorer.org/links?site=www.zoobooks.comListing about 900 links and only generating about 500 in the CSV report.

Any help would be much appreciated.

[KeriMorgret]

Hi Brian,

So sorry that you didn't get a response before now. I've seen another report of this in Q&A as well. The help desk staff generally doesn't hang out in Q&A, which is why you didn't get an answer from them here. Can you please email them at help@seomoz.org with this information and open a ticket so they can work on fixing this glitch? Thanks!

Martijn Scheybeler does report in the other question that

What "worked" for me was waiting for a minute and re trying to download the export. Most times the second attempt was successful. It's just a work around eventually.
I would also recommend reporting this to the Moz team so they will have more user data to solve this problem.