Penalized In Google ?

[maty]

Hello Guy´s.

Im terrible sad because we make an amazing SEO job for this client:

www.medabcn.com

And the website was hacked..

Message from the hosting platform:

"It would appear that malicious individuals have found a way to upload spam
pages as well as backdoors to your site(s). We
have disabled the page(s) in question (via removing their permissions, e.g..
chmod) until you are able to address this matter."

Result: we loose all our SERP

Somebody of yours was in a similar situation ?

Notes:

• I was on Google Webmaster an anything seem to be normal.

• The domain was relative new, maybe a late sandbox efect ?

Thanks a lot for your help.

Matias

[AlanMosley]

Sounds like your hoster has a problem not you.

How aree you to blame, what on the pages that they blocked? forms that allow html input (html editor)?

[maty]

Hi Alan.

I think they entered through weak folder permissions. They upload html content in our "image" folder.

The website still in Google index but, we loose more than 50 positions.
http://www.google.com/search?pws=0&gl=en&q=site%3Awww.medabcn.com

We were in the top 10 for this concepts: medical travel spain , medica spain etc...

Thanks

[AlanMosley]

This really sounds like the hosting company moving blame to you.

Why not change hosting, i would do it quickly.

Do you have a image upload? seing the pages are in your image folder.

If so you can add some code to make sure it is actualy images that you are uploading.

[maty]

Hi Alan.

Yes, our software is Ok.

Im will try to move the hosting, maybe that move bring us back our SERP.

Thanks