Rankings failure?

[JetBookMike]

The rankings for all our keywords, and for our competitors as well as us, according to SEO moz have all but completely dropped off the radar.

For the vast majority of the keywords, both us and our competitors are showing as not even in the Top 50, despite previously being top 20, first page and top 3 for a large number of them.

What's happened? Would this be due to Google, or has some sort of error occurred seoMoz's end?

The rankings have dropped so badly for all four websites I can't believe for a second they're real.

Thanks.

[StalkerB]

A lot of people are having issues with the SEOmoz rank tool at the moment.

Double check your rankings manually and if they're fine assume it's the tool.

[JetBookMike]

As I thought then. I guess it's fair enough they've got a problem, but some sort of announcement, possibly via email, wouldn't have gone too far amiss! Assuming they know about it.

Thanks.

[Paessler]

Hi Andy,

well, they should know about it: http://www.seomoz.org/q/pro-dashboard-rankings-report-not-accurate-for-the-uk

And though back then I did not have any issues, I am having issues with our German / Austrian / Swiss rankings this week. I would still advise you to open a ticket, so SEOmoz see that many people are affected and it might also help them to sort the issue out, if they get more information.

[GuyBradley]

We had the same issue last week - seems to have been resolved now, but was a bit terrifying for a while! Would have been nice if there had been some kind of announcement concerning the problem.

[irvingw]

Check your analytics, if your traffic hasn't dropped significantly then it's the tool. Also, as mentioned manually check your rankings.

Also do a google trademark search for your domain to see if the site is not penalized itself. Just go to google.com and type in the name of your domain with everything stripped away for example if your site is:

http://www.mygreatsite.com  then go to goole and type in "mygreatsite"

If you're not in the top results your site may have a trademark suppression. Or you can use an online Google penalty tool checker but no guarantee that that tool isn't broken as well

[PeterAlexLeigh]

There's a great tool you can get for firefox that gives you the position in the top 200 ranking results for whatever your keyword is... http://tools.seobook.com/firefox/rank-checker/

You can change localisation options and check rankings on demand in all the major search engines. For times when a weekly top 50 check isn't enough then it's a great little tool to have

[kenneth_martin]

Hi Andy,

We saw some temporary issues with Google.co.uk last week but everything should be good for your latest rankings update. If you experience issues in the future please write into help@seomo.org using the email associated with your account so that we can assist you further.

I'm so sorry about the inconvenience but everything should be back to normal now.

Kenny