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Thanks Mat! I will install Google webmaster once i get the log in information from web designer. I used the SEOmoz campaign and validator.w3.org to figure out if there are any crawl errors. The only crawl errors I found was duplicated page title and content. On the validator i found 24 HTML errors. I did not see any any no follow or blocked spiders or no index. The URL structure has a "shop.domainname.com" instead of a "www.domainname.com".  I could switch hosting services and fix this issue could this be the problem? I have seen similar scenarios before I think this is the issue. Thanks again!