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An interesting article on moz relating to your question here: The First Link Counts Rule and the Hash Sign - Does it Change PR Sculpting? I'm sure wayback I had an issue with apple devices not being happy with the # not having a slash. index.html#saving-water didn't work but this index.html/#saving-water did. You might want to check it out or I may have just dreamt it!

Hey, Can you send this to us here https://moz.com/help/contact with your email for the account and what campaign is giving you the issue. That way we can take a look at your account to see what's going on. Thanks Steffany