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Abe.

Thank-you for the prompt and thorough reply.  I agree that we have a number of areas to shore up and are taking initiatives on removing "boiler plate" text in favor of a more personalized experience.

With regard to the query parameter problem, though, perhaps I can give an example.  
For the page at http://www.uhaul.com/MovingSupplies/, Moz analytics identified a duplicate content warning because of the page at http://www.uhaul.com/MovingSupplies/?ship.

In WebMaster Tools, we inform Google that this query parameter does not affect the content on the page, but we don't have a similar option in Moz Analytics.

Perhaps our methodology is outdated and we should not be using query parameters to display selected options, but I did not think that would present a problem as we have implemented it.

When I view the Duplicate Page Content report in Moz Analytics, the list of problems to address is inflated by the tool capturing a number of pages with internal links including query parameters and registering them as separate pages.  Typically the query param won't change content on the page, just default an option of the customer based on their navigational path. Is there a crawl setting I am missing that could tell Roger these are all the same page?