Welcome to the Q&A Forum

Hi TheCTC, You're really on the ball to have noticed this, and I'm actually surprised we haven't had multiple threads on this here in Q&A. This is a known issue, being reported by multiple businesses - both the review thing and the drop in stars. Mike Blumenthal has been covering this. Recommend you read: http://blumenthals.com/blog/2013/12/04/google-reviews-new-quirks/ As to when/how this may be 'fixed', nobody but Google knows, but at least you can know you're not alone in experiencing this fluctuation. Hope this helps!

Hi David, At this point our local rankings product is still a few months out; we will be releasing multiple local products in Q1 of next year.  That's about all I can say publicly right now, but please stay tuned!

What is it that is stopping your site from ranking higher? Is it bad on-page optimization, bad links, poor link profile, Penguin-inflicted penalty, Panda-inflicted penalty or just plain bad luck? I am sure you would have a probable reason behind your site's inability to climb higher. Before looking for a provider, you need to find out the weakness. With SeoMoz's tool-chest, this should not be difficult. Thanks, Rajesh Dhawan