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Hi TeamSEO, Sorry to hear about your difficulties. Without doing a full site audit and backlink audit, it would be challenging to determine exactly why you've fallen out of good graces, but a couple of things jump out at me from your description of the problem. 1. Backlinks: You received a message of unnatural links, which is a good indication of a penalty. In these cases, the Webspam team has indicated they like to see evidence that you've taken steps to remove the links, and not just submit a disavow file. I'd do a complete link audit of your links in GWT, determine which links are no longer there and what links you can successfully have removed, and work on those. Document all your work, then update your disavow file only with the links that you can't successfully manually remove, then submit all this documentation to Google. 2. The letter from Google seems to hint that the problem may not be your backlinks, but some other quality guideline violations, like selling links or hidden text or doorway pages. Looking at your site, it seems to be pretty clean, but sometimes problems stay hidden. Refer to Google's quality guidelines for a list of things to look for: https://support.google.com/webmasters/answer/35769?hl=en#3 As a last resort, you can ask Google, via reconsideration request, for a list of example pages. They may or may not honor this request, but it's worth trying for. Unfortuneatly, the Webspam team isn't known for giving out tons of information, but if you're nice enough and persistent enough they may give you a clue. Also, I highly recommend you post this question on Google Webmaster Forums, and explain what you did here. Often times a Googler will jump in on those forums and offer to help. http://productforums.google.com/forum/#!forum/webmasters Hope you can get to the bottom of this. Best of luck!