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Should take a day or so. Everyone who has done enough sites has made a mistakes like this (believe it or not, Google is eventually forgiving on most things). The tough part is waiting...

Hi swimwithfishes, I would imagine that recently they have been a bit more focused on responding to these with all of the updates and shifting rankings recently. I haven't seen many very personal emails from them, as Gary said their first point of contact is usually an automated email. It does strike me as odd that you have had two conflicting responses. A bit more information might be helpful.

Nope, no message in Webmaster tools and some very slight ranking on keywords like "vw campervan hire brighton" for east sussex but apart from that nada.