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Hey Sean, Thanks for writing in and sorry that you are running into some issues with the Keyword Difficulty tool. Unfortunately, Google has changed the way that they present rankings information, so we have had to make some changes to our collection in order to keep up with these changes, I'm afraid that this has caused some issues with providing the real time data for the Keyword Difficulty tool and the tool is currently unresponsive. At this time, unfortunately, we do not have an ETA for when that tool will be up and running again, but we are hopeful to have the issue resolved by the end of the week. I thank you for your patience while we work to resolve this issue. I apologize for any inconvenience this may cause. -Chiaryn