Welcome to the Q&A Forum

Jim Smith is the founder and managing partner of YCHANGE International, a management consultancy specializing in small to medium sized new businesses and also existing companies looking to expand or needing a turnaround strategy. Jim is a commissioner on the Housing Authority of Portland, Oregon and serves as a member of the newly formed economic cabinet of Portland. Jim is an avid blogger, writing on customer relationship management, sales, marketing, business and leadership (www.ychange.com/ychangeblog) and is a motivational speaker and trainer.