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Oh, I think it goes back to the root of all evil: cash. We are a corporation and have several sister companies under our umbrella that, collectively, have good sized budgets. And, in fairness, we may have gotten lucky with our assigned rep I'm not proud of it; I think it's a huge, huge miss on Google's behalf and a ding to their reputation if they play preference for advertisers (ahem, keyword unavailable). I don't envy your position because this can be so frustrating - thank goodness for groups like this where you can either find answers or commiserate?!