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Thank you for pointing out that I didn't share the public url for this.
This one will show the keywords and Local SERPS vs competition.
The website is https://www.charlestonblackcabcompany.com
I've made most all the suggested changes through MOZ and
This is the public link for the report I'm looking at with the comparison
After a year looking at the SERP's of the competition vs our listings I can't figure out what we are not doing by the numbers that is keeping the rankings down. Even looking at the Moz My Business report I don't see what's missing here. https://tools.brightlocal.com/seo-tools/admin/location-dashboard/location/353989/gpw/view#tab-1685931
I'm seeing ranking go up on both Bing and Yahoo and yet they are going down on Google. I did see a bunch of spammy links show up about a month ago but have managed to get all those taken down although did not get any warnings from Google in Webmaster tools about them was more of a preemptive measure.
The site in question. http://www.gocitrusnow.com