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Hi Jane There has been a fair amount of discrepancy regarding Google Places rejections, and unfortunately as of now, there are still difficulties in re-instating rejected submission for Google Places. Located here is a good article regarding difficulties with Google Places listings; in the meantime, you can start by ensuring you are using Google Webmaster Tools. The Google Places dashboard does not mention checking the Google Webmaster Tools dashboard, where issues may be occurring, so you may be able to find helpful notices there. As well, if you have two businesses residing at the same address, it may be beneficial to add an “a” and “b” to the suite number (if possible) as Google Places may have trouble identifying two businesses in the same suite.