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Hi Fred, Sorry to hear about your problems, you're not the first and certainly won't be the last. In my opinion, your backlinks are looking quite spammy. When I look at your profile using Open Site Explorer there are quite a few directories in there and press release websites, both of which have been hit recently, devaluing the links from them. It does sound like you've been hit with a algorithm penalty (because Google will tell you about any manual penalties in Webmaster Tools). Your anchor text isn't too bad as you've got the brand in almost all of them the websites that you have links on have very little authority and won't be helping you to rank at all. You need a content strategy implementing and to find some bloggers/website with real connections to talk to, that way you will get some brand exposure, put your service in front of real people who may actually use Martha's and in turn, help you rank better.

They will re crawl the website soon but if you want to resubmit a page to them go to wmt and hit fetch as google and put the url you want them to crawl.