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- EricJacques
EricJacques
@EricJacques
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Location
Montreal, Canada
Job Title: Customer Service Excellence Advocate
Website Description
It's all about the quest to continuously deliver excellent products and services to customers that create value for those customers and ourselves.
Customer excellence is about leadership and visibility, not management. Achieving it identifies you as the best among your peers and ensures long-term growth and loyalty.
Customer service grew into the customer experience as an organisational differentiator. Now we have to move towards customer excellence.
EricJacques
Customer Service Excellence advocate currently working as a Client Satisfaction Manager for a B2B software company